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Updates - Saturday, July 4th, 2009 1:21:40pm
June 29, 9:42 AM - Hoax Alert
Posted by: Jenn
Thanks to Ragbert for sending this in:
DO NOT reply to this hoax email, it was NOT sent from us!
(Hopefully everyone realizes that we would NEVER need to ask you for your password!)
Attention:Crosswind.net Email User
WE are upgrading our database Servers from the old
Servers(Nol06717) to a new and better Servers (No221766).
We regret for any inconvenience.
You are to fill the details below to enable us upgrade and verify from the old server.
FILL THE DETAILS BELOW OR ANYWHERE IN THE MAIL
Username:
Password :
Address:
City:
Attention! Account owners who do not update his or her account immediately you receive this Notification will have problems using our online facilities effectively.
Notification Code:ZX1G43NBJ
The "Crosswind Internet Services" Upgrade Team Thanks for your co-operation.
Copyright (c) 2009.All rights reserved.
June 18, 10:06 AM - Maintenance Complete
Posted by: tony
The preventative maintenance on the system is now complete and all service has been restored.
June 18, 9:20 AM - Emergency Maintenance
Posted by: tony
We noticed a possible issue and are heading it off with some emergency maintenance.
To keep things safe all services have been shut off while this is running.
ETA to completion is 20-30mins.
Will update you upon completion!
May 29, 11:11 AM - An Issue We Didn't Know We Had
Posted by: tony
Well, we just got an interesting notification from our colo facility about one of it's feeds.
Apparently, this feed has been making undocumented changes without notification to partners. What ended up happening was that some customers would be able to reach the sites in the colo facility (including us), and then they wouldn't be able to. It was a "route flap" (flap meaning it went up and down) and would be down 1/3 of the time.
This affected anyone that came in over Bell or Rogers (many, many ISPs and other networks come in over those 2) - primarily in North America and Canada.
So, the engineers at the colo laid down the hammer and got this upstream to fix the situation. They have confirmed the issue is fixed at the moment, but they are not happy with the professionalism and are looking for a replacement.
What this means is, another new upstream provider is being brought in, and the entire colocation facility will be getting new IPs.
Thankfully, they are telling us now. This gives us the time to prepare and do a complete IP changeover that has minimal (on the order of minutes) to no impact on anyone.
As we know more, we will let you know - we are happy that our facility has notified us of the issue we had no idea was occurring, AND have already been working on a permanent solution.
Thank you for choosing Crosswinds!
May 10, 6:22 PM - Planned Network Maintenance
Posted by: tony
This coming Sunday, May 10, a major upgrade to the datacenters network will be taking place. Work will be beginning at 12:00am EST to minimize impact on customers. The scheduled work window is 6 hours.
During this time, sites may go offline temporarily. Do not worry.
This upgrade is to address recent DDOS attacks and the ability to better protect our networks against them.
May 10, 6:17 PM - Network Upgrade Complete
Posted by: tony
The datacenter upgrade to the network went quite well, barring one small issue that affected a number of people during the middle of the day.
Now that the last issue has been corrected, we have found that the site is way more responsive, pages are being served a lot faster and things are generally "smoother".
The added bonus is additional DDOS protection and other benefits that simply mean your site will be better for those that see it!
Thank you for choosing Crosswinds!
March 17, 4:22 PM - MySQL work
Posted by: Jenn
There is a problem with one of the SQL servers, and Tony is looking at it. We'll have it back up ASAP.
Thanks for your patience!
--Jenn
March 4, 3:49 PM - DDOS Today and Yesterday
Posted by: tony
It was a lot shorter this time, but another DDOS against another client supplied by the same upstream provider hit today. The upstreams were a lot faster in clamping down since the attack was pretty much the same as yesterday.
There is a scheduled maintenance window with a potential small downtime this evening as some changes are made to routing. This should help us be less susceptible to issues going forward.
A DDOS is an attack where hundreds/thousands/millions of computers "attack" a site by making valid requests, flooding the system (and providers). It can and has crippled very large networks. Yahoo, Amazon and Microsoft have all been subjected to DDOS.
December 24, 9:58 AM - Happy Holidays!
Posted by: Jenn
Boy this year the holidays really snuck up fast, didn't they? It's been a good year, and we're looking forward to some great things happening in 2009.
The new free service at CWahi (Pronounced "kwa-hee") is going full steam ahead, with great things planned for early in the new year and beyond.
As always, the best volunteer team on the planet, our Crosswinds Cadre have remained quietly and diligently working behind the scenes to help keep things running smoothly for our fabulous members, and for that we thank them wholeheartedly. Without them we would not be where we are today.
Most of all, we'd like to thank you, our members, for seeing us through another great year, for all the fun and memorable email we've gotten, and for generally being terrific people. I'm so proud to call many of you personal friends after being here for so many years, even though we've never laid eyes on each other!
Tony and I will be checking in constantly over the next week, but we're also taking some time off to spend with our families. If you write in, it may take a day or so to get back to you. Thanks for your patience during the holidays!
On behalf of Tony, the Cadre and myself, I'd like to wish one and all a very happy and safe holiday season, and the absolute best in 2009.
Merry Christmas!
--Jenn
November 24, 9:59 AM - DNS and New IPs
Posted by: tony
Some ISPs (including Tony's home ISP) have DNS that are not following the rules. They are still using the OLD IPs for the servers that are used for the cpanel and webmail links. For the next week or so, IF you have problems accessing these services, please use the following IPs to access:
cpanel: https://216.18.117.134:2083/
webmail: https://216.18.117.134:2096/
DNS is a fickle thing, and unfortunately it is beyond our control to get everyone to update in a *timely* manner. These temp measures will help those affected by laggy ISPs.
If you are firefox and get the "Secure Connection Failed" screen, do not panic. Firefox does not yet recognize the authority that publishes some certs. Click on 'Or you can add an exception', then "Add Exception", then "Get Certificate" and finally Confirm Security Exception". This will remove the error for future access.
November 23, 9:55 AM - DNS
Posted by: Jenn
Due to DNS changes made on Friday, we have some laggy ISPs who have not yet caught up with the changes. Websites were back Friday night, yet some folks may still be seeing the Maintenance page. If flushing your old cache files doesn't work, it will clear up as your ISP updates DNS to reflect changes. Same thing for email.
It's annoying, but while most ISPs update often, you might be sitting on one that doesn't.
The server work went well, everything was smooth and we experienced no issues. Now it's a matter of tweaking and waiting for some ISPs to update DNS.
Have a terrific day!
--Jenn
November 13, 9:01 AM - Good morning! (NOT)
Posted by: Jenn
It appears cPanel is having issues with their license servers again - we're on top of it and no doubt it will get sorted out ASAP.
We are investigating a new control panel, and if we find one that will suit your needs better, we'll be migrating to that probably in the new year (or thereabouts). More on that when we have news for you.
Have a terrific day!
--Jenn
November 10, 9:24 AM - IMAP/cPanel
Posted by: Jenn
Good morning!
cPanel is having a bit of an issue with IMAP right now - we are on top of it and will get it sorted out for you ASAP. Hang in there!
--Jenn
October 30, 12:41 PM - Jenn is AWOL
Posted by: Jenn
In case you're looking for me personally, I'm out of town for the next 10 days. I'll be checking email infrequently. If you need help, please submit a trouble ticket.
Happy and safe Hallowe'en everyone! Watch for little ones on the road tomorrow night.
--Jenn
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